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30-Day Return Policy

ON & UP FRAGRANCES accepts eligible returns within 30 days of the date your order is delivered.

To be eligible for a return, the item must be unopened, unused, sealed, and in its original packaging and original condition.

Opened, used, unsealed, or otherwise altered fragrance products are not eligible for return.

Before returning any item, please contact us at info@onandupusa.com to request return instructions. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable. We recommend using a trackable shipping service, as ON & UP FRAGRANCES is not responsible for return packages lost in transit.

Refunds

Once an eligible return is received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact

For return questions, contact us at info@onandupusa.com.